Thrive Claims' experienced Claims Specialists work with each client closely, listening carefully to understand every aspect of your situation to ensure the best possible claim outcome. Our process is designed to be simple and stress-free, so you can focus on your health and recovery while we handle the rest.
Your Claims Journey, Step by Step
Step 1 — Free Initial Assessment We start with a no-cost, no-obligation conversation to understand your circumstances, your work history, and your super and insurance situation.
Step 2 — Locate All Your Cover We identify every super fund, TPD policy, income protection policy, and insurance cover you currently hold or have held in the past — including funds you may have forgotten about.
Step 3 — Gather Medical and Employment Evidence We work with you (and where needed, your medical providers) to compile the specific documentation your insurer and fund require to properly assess your claim.
Step 4 — Lodgement of Your Claim(s) We formally lodge your claim(s) with each relevant insurer and super fund trustee, ensuring every requirement is met from day one to avoid unnecessary delays.
Step 5 — Management of the Assessment Process We handle all ongoing correspondence, follow-up requests, and negotiation with funds and insurers throughout the assessment period, keeping you updated at every stage.
Step 6 — Support Through to Approval, Payment, and Withdrawal Once your claim is approved, we continue supporting you through payment and, where applicable, the early release of your superannuation on permanent incapacity grounds.
Legal Support When It's Needed
Where a claim is disputed, complex, or requires additional weight, Thrive Claims works collaboratively with specialist lawyers to protect your interests and pursue the maximum entitlement available to you. This is always factored transparently into your upfront, written fee quote — see our fee structure →.
What You Can Expect From Us
- Clear, plain-English communication throughout — no confusing jargon
- One dedicated Claims Specialist managing your case from start to finish
- Proactive follow-up with funds and insurers, rather than passive waiting
- Complete transparency on progress, timelines, and next steps