How We Work
Our Legal Partners
Most claims we manage don't require a lawyer at all. For the small number that do become disputed or highly complex, we work alongside trusted legal partners. always with your full knowledge and agreement first.
Our Approach
Why We Work This Way
The large majority of TPD and superannuation claims we manage are handled entirely by our highly experienced and knowledgeable internal claims team, without any legal involvement required. This keeps your costs down and your claim moving efficiently. most people simply don't need a lawyer to get their entitlement paid.
For a smaller number of cases. where a claim is disputed, an insurer's decision needs to be formally challenged beyond an internal dispute, or the matter becomes legally complex. we work alongside external legal partners with genuine expertise in insurance and superannuation disputes. This decision is never made lightly, and never without your acknowledgement and agreement.
Your Protections
What This Means For You
You're told before a legal partner is engaged. never after
Any change to your fee structure is explained clearly, in writing, before it applies
Thrive Claims continues to manage and coordinate your matter throughout
You remain in control of whether to proceed at every stage
What We Do
Our Services
Every claim type below is managed by our internal team first. legal partners are only ever involved when a matter genuinely requires it.
Where We Help
Australia-Wide Support
We manage claims for clients in every state and territory. wherever you are, the same team and the same protections apply.
Questions About How We Work?
Get in touch. we're happy to explain exactly how your claim will be managed.