Last updated: August 2026
Thrive Claims ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information, including sensitive information such as health information.
1. What Information We Collect
Depending on your interaction with us, we may collect:
- Contact information - name, address, phone number, email address
- Identity information - date of birth, occupation, employment history
- Financial and superannuation information - super fund details, account numbers, insurance policy details
- Health information (sensitive information) - medical history, diagnoses, treatment records, and reports from treating doctors or specialists, where relevant to your claim
- Claim-related information - correspondence with insurers, super fund trustees, and other relevant parties
2. How We Collect Your Information
We generally collect information directly from you, via our website forms, phone, email, or in person. We may also collect information from your treating medical practitioners, employer, superannuation fund, or insurer, but only with your knowledge and, where required, your express consent.
3. Why We Collect and Use Your Information
We collect and use your information to:
- Assess your potential eligibility for a claim
- Prepare, lodge, and manage your claim with the relevant insurer and/or super fund trustee
- Communicate with you about the progress of your claim
- Comply with our legal and regulatory obligations
- Improve our services (using de-identified information only)
We will only use your sensitive (health) information for the specific purpose you've provided it for, namely, assessing and progressing your claim, unless you provide further consent or the law requires or permits otherwise.
4. Who We Share Your Information With
We may disclose your personal and sensitive information to:
- The relevant superannuation fund trustee(s) and insurer(s) involved in your claim
- Treating doctors, specialists, or other medical professionals, to obtain or clarify medical evidence
- Our partnering lawyers, where engaged to support your claim (always disclosed to you first)
- Service providers who support our operations (e.g. IT hosting), bound by confidentiality obligations
We do not sell your personal information, and we do not disclose your sensitive information to third parties for marketing purposes.
5. Overseas Disclosure
Where we use third-party service providers (such as cloud storage or website hosting) that store data outside Australia, we take reasonable steps to ensure your information is protected to a standard consistent with the Australian Privacy Principles.
6. Data Security
We take reasonable technical and organisational steps to protect your personal and sensitive information from misuse, interference, loss, unauthorised access, modification, or disclosure.
7. Cookies and Website Data
Our website may use cookies and similar technologies to improve your browsing experience and understand how our site is used. You can control cookie settings through your browser at any time.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction if it's inaccurate, out of date, or incomplete. To make a request, contact us using the details below.
9. Making a Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can address your concern. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page.
11. Contact Us
For any privacy-related questions, requests, or complaints, please contact us via our Contact page, or Attention: Privacy Officer E: hello@thriveclaims.com.au